Carama was founded by individuals with extensive experience in working with IT Operations, Security Operations, Network Operations and Customer Care. We are convinced that these teams need a more holistic and systematic approach for human touch to all incident resolution procedures.
What makes us different is our ability to understand the client requirement in clear terms and offer time-bound solutions combining automation of select steps in any defined system-driven resolution procedure, as well as embed specific content through customer engagement into any procedure on a step-by-step basis. Carama Technology also includes real-time incident resolution collaboration, the ability to capture a record of every resolution, and a complete workflow for continuous procedure improvement with an eye for the future.
Carama is determined to create a bigger impact on productivity by combining full automation capabilities with the ability to easily automate select tasks within any engineer or customer care attendant driven resolution process.
Carama helps global enterprises scale-up their businesses for the digital age. Carama combines technology that is built around Digital, Cloud, Automation, Infrastructure Management and Engineering Services, amongst others, we solve complex business problems for our clients. We are a technology ready firm, driven by strategy that not only acts as our roadmap for the future, but also a powerful model for any enterprise looking to thrive in this age of disruption.
Carama will be the catalyst and most preferred outsourcing partner of choice for the digital vision and growth for our clients.
Infrastructure management is the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.
Infrastructure management encompasses multi-disciplinary activities within the built environment and management of their impact upon people and the workplace.
Effective Infrastructure management, combining resources and activates, is vital to the success of any organization. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to-day level, effective infrastructure management service provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.
Within this fast growing professional discipline, IT managers have extensive responsibilities for providing, maintaining and developing myriad services. Hence it makes commercial and business sense to outsource their requirements to a professional who caters to these services.
At Carama, we understand the dynamics & complexities of technologies, wherein we intend to offer customized solutions that suit each of our customer’s requirements. Our passion is to drive towards every commitment that we take upon. We will position ourselves as your in-house solution provider for Corporates with complex IT-infrastructure services that involves various applications, databases, n/w protocols, remote / non-remote layers and so on.
With the updated knowledge of advanced versions of technologies, we as IT- professional experts understand the critical challenges faced by our clients and provide dedicated services by offering them active bond solutions. So, we are happy to highlight CARAMA as, “An Orchestrator of IT Infrastructure Management Services” and CARAMA will be a CORTEX in identifying the end-user’s issues to offer a Comprehensive Business Solutions and Services.