Benefits of a Service Desk

Benefits of a Service Desk
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  • Improved customer service perception and satisfaction
  • Increased accessibility to assistance/help through a single point of contact, communication, and information
  • Better quality and quicker turnaround of customer/user requests
  • Improved teamwork and communication
  • Enhanced focus and a proactive approach to service provision
  • Better managed infrastructure and control
  • Improved usage of IT support resources and increased productivity of business